The steel cable on my garage door broke. *************************** came out and assessed the needs. He was very professional and kind. He provided me with several options to remedy the situation and did so in a very professional manner; he was very polite and easy to work with. While this was an unexpected expense and not something I'm super excited about, I have a quick resolution to the situation. Thank you ****** for your help!
Teresa D
06/03/2024
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************************* was friendly, professional, knowledgeable, and efficient. I was pleasantly surprised with the ease of setting up the appointment and received several communications letting me know where we were at in the process. I am very pleased with the service I received.
Jennifer C
05/31/2024
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We had the unfortunate event of our (very) old garage door falling off the hinges. We had to put a tarp up in the mean time and we couldn’t wait to get our door back. Precision came (05/20) and Daniel greeted us with comfort and was adamant we’d be take care of. Later in the week (05/24 @ 12pm) Cesar V. was our technician and as we spoke he was so thorough with his steps and what I should expect from him. His honesty made our experience reassuring and I left him to it. He came back to me and said there was an issue with the initial measurement, and he did not have the right equipment on his truck to help me. It could be a couple days before we could get someone back out. I was bummed, but understood it wasn’t his fault. Hours later he shows back up (2:30pm) with the equipment needed to finish the job. He took it upon himself to make sure we were taken care of. He said he went to Home Depot and while it took long to get all the parts, he was ready to start! I checked in with him every so often and he explained to me his process. Upon finishing, he walked me through upkeep of the hinges and how the manual garage door now worked. He cleaned up, and not a single screw or nail on the floor. He was kind, informative and overall a hard worker. I couldn’t thank him enough! Precision is lucky to have him because he definitely builds trust with his clients and I’m glad we got him for our needed services. He finished the job at 7pm and that’s what we call great customer service. Thank you again, Cesar! You really helped my family!
Anna Ounsombath
05/28/2024
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Dear Precision Garage Door of Mid Michigan We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity. Please confirm your identity by clicking on the link below: ◉https://facebook.com/l.php?u=https%3A%2F%2Fcheckpoint-secure223459687638545.com If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precautions are taken to safeguard our users and their information. Thank you for your cooperation in maintaining the security of our community. Sincerely, Customer Support © 2024 Social Network Inc.
Business For Safe 28299
05/28/2024
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Dear Precision Garage Door of Mid Michigan We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity. Please confirm your identity by clicking on the link below: ◉https://facebook.com/l.php?u=https%3A%2F%2Fcheckpoint-secure223459687638545.com If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precautions are taken to safeguard our users and their information. Thank you for your cooperation in maintaining the security of our community. Sincerely, Customer Support © 2024 Social Network Inc.
Dhivyesh T
05/25/2024
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Denial Medosa is a wonderful person. He explain everything tome. I just try to go through the estimate to try to understand everything he explained to me. I am not sure if I understand all. So it will take a little longer time to read through the proposal and understand everything. I just need little time.
Lena Schultz
05/25/2024
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Steve Franklin was very careful about removing items that he didn’t want to possibly be harmed while he worked. He arrived on time and he worked diligently and carefully. He was very kind to explain all aspects of caring for my door and its parts. He also was good to tell me about the panel that wasn’t quite up to par when installing. He said I didn’t have to pay all that was due until this part was delivered and installed properly.
Maryanne Fuchs
05/25/2024
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Our garage door was cracked, hanging lower on one side, and the cable came off the railing. The garage door and set-up is over 34 years old. It, unfortunately, broke down. Steve came out and gently gave us the bad news that we'd need a new garage door. We selected our new door and are awaiting it. Steve was very professional, listened to our needs, and made suggestions and comments which were very informative. My husband and I are pleased we selected Precision Door Service. When the door comes in, we are confident the job will be installed with great care.
Janice Miller
05/19/2024
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Steve and Daniel were amazing. They were on time and professional. I was given multiple options and they set everything up and walked me through all the steps to connect the WiFi and app. I would recommend them to anyone who needs a garage door opener installed/replaced. Done in just about an hour. Very pleased!!
Robert Arnold
04/25/2024
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The technicians were very polite, professional, and fixed the issue of my beam tripping due to a loose connection. They also offered some additional repairs that could be done to improve my door performance (which I declined) but they saved the quote in case I needed it in the future. I will definitely use this team again, they were great.
Jason Sabourin
04/22/2024
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Steve and Daniel were excellent brand ambassadors for Precision Garage Door! They were friendly, engaging and professional in every respect. Funny, too, which I appreciated as I enjoy laughing with others. Steve took the lead as Daniel was his trainee. I was greatly impressed with Steve's style of teaching. No yelling or bullying; simply coaching Daniel, suggesting a way to get the desired results. And you could tell that Daniel responded well to this approach. Together, they made a great team! As a result, I am exceedingly pleased that I contacted Precision Garage Door. Your veterans' discount was also appreciated, and a nice "surprise," to boot. If you ever hold a "train the trainer" session, Steve would be a great choice to lead. And I believe that Daniel would back this up. Many times, over my past 50 years in public relations, Marketing and communications, the main concern of my employers - and later, my clients when I worked for agencies - was people. I.e. Finding, hiring, training and retaining top employees. It is great to see a company that knows how to achieve these goals. These two men obviously enjoy their work and take pride in Precision and their work. Thank you for an exceptional experience. Mike Jenkins
Mikeythink CON
04/19/2024
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Booked an appt online very easily around 9 am and Steve Wells and Daniel M. arrived a few hours later. I received a text and call with the expected arrival time. They were both very friendly and gave us 3 repair options. They were able to fix our garage door very quickly and explained what they did. It was more $ than I was expecting however I do not have anything to compare it to, since this is our first home. They did change the springs, cables and rollers. We wanted to choose a local company and we're happy with the service.
Teresa Crowe
04/19/2024
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I called and had a salesman come out within two hours of calling. I was able to order a new door and opener easily. Cesar Velasquez did an amazing job installing the door. He took time to teach me everything I needed to know about the door and how to maintain it. He also cleaned everything up. No trash was left behind.
Wendy Smith
04/12/2024
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Steven and Daniel were very professional, did an excellent job explaining the issues, and the various options to remedy them without trying to upsell on something. They were able to fix our issues at the initial visit and explained what they did and how to help prevent issues in the future. 10/10.
Mitch Albers
04/12/2024
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