Garage door spring snapped Sunday night. Jeff came out Monday morning and assessed the situation. He gave me three options and after making my decision, went right to work. Less than three hours later he was done and I had a refreshed garage. Very happy with the result. Highly recommended.
NICK JOST
09/09/2024
Wish all service calls went this well.
Cheryl Papert
09/09/2024
Great company with great employees. They installed our garage door openers. Absolutely no problems.
The Gump
09/08/2024
James Linky (MHGC)
09/08/2024
Dylan Smith was very prompt and professional. He addressed our concerns and completed the job well and with timeliness! Highly recommended!
Wafa Abbud Younes
09/08/2024
Jason was very professional, explained to me the issue and showed me the best options. I couldn't of asked for a better experience or tech.
Shane
09/08/2024
The repairman (Brad) that was assigned to do the work called on time, arrived on time and did an outstanding job !! He was very courteous knowledgeable as well.. I would definitely recommend Precision Garage Door of southeast Michigan to anyone who needs garage door repair !!
Gary Hodgson
09/08/2024
Update to my previous review below...I had an immediate follow up call from the General Manager to discuss my concerns and after our conversation I am very confident in using Precision in the future. As noted the finished job was completed properly and everything works as expected. Do to my concerns, the GM did in good faith provide me a monetary refund to apply to having my wall repainted which was a very gracious and I will do so. Precision did service us in a very expeditious manner which I must say was never expected from any company. This allow me not to miss a beat and continue using my garage within a couple of hours of failure. Previous review: I was pretty excited that the service was addressed very quickly but...the technician was pretty careless with my property by dropping metal components onto my new concrete and my new coated Garage Floor. He also Constantly complained about the parts not going together smoothly and the garage temperature which I had opened our second door and moved items to make his job easier. Once completed everything worked as it should but I would expect more of a professional attitude and he shouldn't ask me to hand tools to him since he is the service technician. I hope this provides feedback and going forward I will seek elsewhere to have my garage doors serviced.
Martin Goldman
09/08/2024
Estimator (*****) was very professional and thorough. He was able to get us what we needed right away with a replacement door early the next day. The installer (***) was amazing. The origin and very quick. We are very happy with the work done.
Jared H
09/08/2024
Stephen F. Did a great job with our garage door. Arrived before appointment and was professional. Job well done.
Donald Miller
09/07/2024
Hello! My garage broke yesterday. Called Precision they said someone will come between 8-12 today. Stephen Freitas was here after 8 he called before coming and offered to pick up coffee:) Our entire motor needed to be replaced. Everything was done & cleaned up! Great experience. Will be recommending to my neighbors. Thank you!
Veena Fischer
09/07/2024
Great service thanks !
Rusty the Baliff
09/07/2024
Jordan was very professional and let us know all our options upfront so we could decide the best solution for our needs and budget
Sue Jones
09/07/2024
Jeff Blehm was AMAZING! He was thorough, knowledgable, and very helpful. He showed us options for future upgrades and when it's time, we will be calling him again. Thank you Precision and thank you Jeff!
Michelle Reynoso
09/07/2024
Jeff Blehm from Precision Garage Door Service was AMAZING! He showed up on time, did an assessment of the situation, and offered us three options to resolve our issues. We chose the solution that fit our current budget (3 kids started college this Fall - whew!), got three new remotes, and purchased some Precision Spray Lube that has already made a huge difference for the doors that go squeak in our house. When it's time to upgrade, we will be calling Jeff from Precision again! Thanks, Jeff!
Michelle Necole Designs
09/07/2024
Eric was knowledgable and professional. Identified the problem immediately and fixed it quickly.
Ellen Judd
09/07/2024
My technician was Terrance Smith and he was outstanding in every way. A true professional and an expert. He explained all the features clearly and his work was top notch.
Mark Kreutzfeld
09/07/2024
******* ******* was our installer and he did an excellent job on our new garage door and opener. He was friendly and professional. Very satisfied, highly recommended.
Roel G
09/07/2024
The technician did an excellent job and was on time. I thought the cost was a little high.
Gary LaDuke
09/06/2024
Knowledge technician. Had excellent costumer service. Got the job done. Highly recommend. Spent a good deal of time on the project to get it right.
Charlene Edelson
09/06/2024
Jeff Parkes is a very nice person and really does know his job.
Kemmy Shaheen
09/06/2024
Professional and seemed fairly priced.
salvatore finazzo
09/06/2024
**** H did a fantastic job installing a new garage door opener & spring.Experienced, pleasant & very knowledgeable.Would highly recommend
Mary Ellen H
09/05/2024
Excellent and honest service would use them again in the future
Darrell I
09/05/2024
Service was quick, friendly, and a great value. We felt like they treated us fairly. We were stuck in our garage due to a broken spring, and Steve had us out and back to normal quickly.
Apple P.
09/05/2024
We are very pleased with our garage door! From the beginning with the estimate through the ordering and installation process was easy and everyone was so professional. Would definitely recommend Precision to our family and friends.
KIM Cosey
09/05/2024
Anthony DeJesus from Precision Garage Door was very professional, informative and did not leave any type of mess. Very easy to work with.
Kathryn Lance
09/05/2024
While we were preparing for a weekend vacation, the spring on our garage door snapped, trapping our cars inside. We happened to find Precision via a google search, and are very glad we did. They sent Steve out the next morning and he had the door repaired within an hour (and even handled a few other maintenance tasks for us too). Definitely would recommend.
Dan Makros
09/05/2024
Service person was courteous and helpful. No high pressure sales. Stephen Freitas, Jr was polite, clear and concise. Replaced bottom gasket. Thank you.
Debbie Ursin
09/05/2024
Stephen replaced our garage door opener/mechanism today and we couldn't have asked for a more knowledgeable, friendly, and polite gentleman to make recommendations, perform the installation, and educate us on the features and operation. He well exceeded our expectations and Precision is highly recommended.
Shelly R.
09/04/2024
Stephen replaced our garage door opener/mechanism today and we couldn't have asked for a more knowledgeable, friendly, and polite gentleman to make recommendations, perform the installation, and educate us on the features and operation. He well exceeded our expectations and Precision is highly recommended.
Shelly Reichel
09/04/2024
Scheduled service online for the next day. Showed up on time. Done in less than one hour. Technician Shawn was personable and professional. Highest recommendation!
mark stacherski
09/04/2024
Pat Stevens came out the same day I called for an appointment and installed a new opener and rollers. He answered all my questions, and did a quick install
Shannon Myshock
09/04/2024
I had a broken lift cable on my door, and a little damage from unknowingly trying to open it. Based on positive feedback in the community, and after leaving a few voicemails to companies on the Saturday afternoon it happened, I found Precision online, and was able to make an appointment on their portal. This included a brief description of the issue, and a selection of available times. I picked the first window that Monday morning. Communication was great from booking the appointment to Eric's arrival promptly at 7:15am. A quick look at the issue, and I was out of luck. Another contractor-grade install that just gave out after losing its durability, and a product that Precision doesn't service. I couldn't find who had repaired the internal spring 5-6 years prior (and no service sticker), so I was left with two choices: upgrade to the external torsion spring, or find someone who services the brand of door (still waiting on 3 voicemail call backs). Eric gave me some time after detailing what the retrofit/conversion would include, cost, and time. He checked that he had the right sizes and parts on his truck while I decided. Having a financing partner greatly assisted in the decision to go ahead with the repair. He said about 2 hours, and despite the questions I asked, his detailed explanations, and friendly conversation, he was done in 2 hours, including small fixes to the track attachments and safety feature alignment. He was professional, courteous, friendly, helpful, and patient - everything you'd look for in someone to fix something way out of your wheelhouse. I would recommend Precision to anyone looking for repair, upgrade, or replacement for garage doors. The financing went very quick as well, though only a week into this (working on setting up the payments, statements, etc.), so would have to return and update the review for that part, but it should be fine.
Jason Fogg
09/04/2024
Precision Door was excellent from start to finish. Competitive quote for a new garage door replacement and all parts made in the USA. The installer, Jaime, was courteous, professional, efficient and a stickler for details. I highly recommend this company!!
Dan Hwwkins
09/04/2024
Steve Wells and all of people at Precision Garage Door are exceptional with the quality of their products and service! I am a customer for life!!
Phyllis Schoenherr
09/04/2024
Stephen replaced our garage door opener/mechanism today and we couldn't have asked for a more knowledgeable, friendly, and polite gentleman to make recommendations, perform the installation, and educate us on the features and operation. He well exceeded our expectations and Precision is highly recommended.
Shelly Reichel
09/04/2024
Jane Malinowski
09/04/2024
Technician arrived on time. Upbeat and genuine person. Diagnosed the problem by process of elimination. Fixed and working smoothly.
James M.
09/03/2024
My Service Tech, Pat Stevens demonstrated his expert ability and consideration for the spring and hardware replacements by making sure all concerns were addressed for a complete repair. Our garage door runs smoothly and quietly now. Thanks Pat for caring to do the job right. Much appreciated!
Frank Paolini
09/03/2024
Out technician, Steven, was knowledgeable, kind, courteous, and thorough. I recommend the company highly!
Deb Thelen
09/03/2024
Stephen Freitas, Jr serviced my garage door 09/02/24. He is very prompt and polite but more importantly Professional in his manner when dealing with a customer. He explained how the mechanics of the door worked with easy teach back demonstration and didn't mind my questions. I now have a plan of care established with Precision and Stephen to maintain the perfect function of the door's system. Stephen and Precision have taken the worry out future garage door happenings. I will recommend Precision and Stephen to all my family and friends. From Professional employee to more then fair pricing for work there is none better then Precision and of course Stephen. Thank you for your help. SP
Sherry Perry
09/03/2024
Excellent customer service and highly skilled, kind, professional, technician. I highly recommend the company and the tech, Steve!
Deb Thelen
09/03/2024
Came right out and took care of business
James Martin
09/03/2024
Mike jolly who came did a grate job, one bolt came out of the wall ( dry wall ) he replace the area with a board and re-adjusted my door and did a out Standing job
Tom Allen
09/03/2024
Sui Chen
09/03/2024
Spring on my garage door snapped. I called early morning and Brad Rambo showed up by 1pm. He did a great job, including lubing the rollers and adjusting the door. He was very knowledgeable and friendly. Cost was about what I expectedly.
John S.
09/02/2024
Brian repaired a broken spring. He was terrific: professional, friendly, efficient, and knowledgeable. Precision has serviced our door over the year and always with the same, excellent result.
Walter Butzu
09/02/2024
Adam Macdonald
09/02/2024
Our garage door spring broke on a Saturday evening. Sunday I gave Precision a call and they had Jeff out same day. He was prompt, professional and did a great job. Would highly recommend!
Jackie Volpe
09/01/2024