Garage Door Repair in Grand Rapids, MI - Page 10

Jim Newland

James was right on time and very professional, give me a few different options and what needed to be done and I chose the one that I was most comfortable with. I would recommend precision door and we will be using them again.

Rosita Gonzalez

Precision was so efficient to enlist for same day garage repair service and delivered excellent customer service! Easy convenient online scheduling and availability for same day Saturday service! James was a very friendly and professional service tech who clearly explained options of repair service available. He arrived timely to the appointment and when doing the job, he was thorough and took his time to do a fine quality job, all while being very efficient and courteous! Keep up the great job James! Thank you

Susan Behler

Very fast, quality service. Great communication. Mike McClellan did a fantastic job. Highly recommend them.

John Kunnen

Material cost was a disappointment but the spring quality is evident. The labor and speed was exceptional.

Andrea Mosher

Jordan was friendly and professional. Fantastic service!

Mark Mischley

I called this morning because my garage door would not go up. James came out today and diagnosed the issue and fixed it right away. They fixed my other garage door in February with stellar results. The only company I trust for my doors.

David Bedgood

OMGoodness! Do not hesitate. Precision Garage Door of West Michigan is the right choice! Bottom line from scheduling to paying for their service and repairs, the entire process was a great experience. I waited through the weekend thinking that when I called their office on Monday I would probably get put off a week or two. When I did make the call on Monday, I learned right away from their website. They were open 24 hours. Meaning, I could have called earlier because they have technicians working on the weekends too! That was a pleasant surprise. As I was on the phone holding for someone to schedule the appointment, the on hold information indicated I could go to their website and schedule a service call. So I thought, Ill go ahead and do that while Im waiting, but I have to admit, I was very skeptical about that process. I was surprised when I was able to schedule the service call for the same day a couple hours from the time I had made the first and only phone call! Even after I got the appointment confirmations via email and text, I was sure I was going to get a follow up message, letting me know that Precision could not honor the time I had scheduled. I was thinking theres no way they could come that fast. I was wrong! At the same time I got my confirmations, Jennifer came on the phone, took me off hold. I explained to her what I had just done (scheduling an appointment online). She was very helpful. She found my appointment and confirmed everything right there. I was also pleasantly informed there would be no service call charge unless there was no work to be done at all on my garage door. Keep in mind, I havent told anyone from Precision what my garage door issue was. Just a few minutes later, I got a call from the technician, Michael, asking permission to come earlier than my scheduled time. When Michael arrived, and after a brief discussion about the issue, he went right to work and figured out what choices I had to make the correct repairs. He was very knowledgeable, professional, and easy to understand. He gave me everything I needed to make a decision. From the options he laid out, I could even tell he had my best interest in mind. Once I made my selection, he went right back to work and everything was done within about an hour and a half. In a situation where I thought I was going to have a headache getting my garage door fixed, Precision, and their team, instead turned it into an enjoyable experience. I will definitely recommend them to anybody I know and feel comfortable doing so.

Michelle Reid

Scheduled an appt Sunday for Monday and James was here 1st thing Monday. Great communication through the whole process. Highly recommend!

Pamela Kaupa

Tyler K. Did a great job replacing the wire on my garage door opener. He was due to arrive at 4 and called about an hour earlier to say he was ahead of schedule and check with me to see if early arrival would be convenient. He was polite, professional and gave me an accurate quote prior to starting the job. Truely did a great job!

Deborah Gorby

Judd was very thorough and did a great job!

Beth Austin

Great job and did my repair within 2 hours of my call!

Conor Dugan

I needed help quickly. They got me an appointment right away and the service was great. Jeremy explained everything and was fast and good.

Craig Stoddard

AVOID THESE PEOPLE LIKE THE PLAGUE, I needed a tech to get into my garage which was stuck closed, they got in through a side window which was fine and expected but they left all the glass and wood debris from it on the ground, didn't even bother cleaning that up. On top of that, they overcharged double typical rates for a new basic opener AND they programmed the door to open too far causing the tension cable to pop off and the door fell off the track in 3 different spots, an absolute pain!

Jessica Snyder

First time using this company and we were very pleased! They could come the same day we called to repair our door. Jordan was our technician and he was friendly, knowledgeable, and efficient. It was a pleasure working with him. We will definitely call them again if we have any garage door issues in the future!

Kelly Tavis

Michael was prompt, thorough, and honest with our garage door motor assessment and estimate. His replacement process was quick and precise. Very happy with the product and service!

Jim Voogd

Great prompt service. Very courteous technician

Kathy Anderson

Jeremy worked on quieting my garage door from clanking loudly. Very competent service tech

Denice Mcrae

James was awesome! Excellent experience and will definently call Precision Garage Door in the future.

Nichole Ivanov

My experience with Precision Garage Door was great since the beginning. Jordan was very polite and knowledgeable when he came to measure our doors. Eileen went above and beyond to answer my questions and provide assistance. She sent photos that were very helpful. She responded quickly through text, which was better for me. And when Jordan came back for installation, him and the other guy (sorry-can't remember his name) were both very helpful and explained everything in detail. Our garage doors look fantastic. I'm really hoping to do our barn door at some point soon, too! Thank you!

Ken Dehart

They scheduled for the same morning, we're on time. Jordan is very professional. He explained all of my options in detail. Including the top option with 5 year warranty for only $50 more than the same work no warranty, $10 bucks a year to cover everything that was done today. Would recommend them as a 10. Ask for Jordan.

Veronica Smith

Nic was very friendly and professional. I would definitely recommend!

Kenn Vidro

Jeremy was our technician! He was friendly & knowledgeable! What a superior job he did too! I would recommend Precision to anyone! Thank you!

Dan Eardley

Tyler was very helpful in pointing out both evident and potential issues with our door, and provided several clear options on approaches to repairing the door. Full repairs done in less than an hour. Great service.

Brad Gandy

Precision Door was very informative, had several options to choose from, was not pushy during the sales process. When it came to install date, they where on time and did a great job. Would definitely recommend them.

Ian Brade

Our garage door lift-hardware failed last week. I looked online for a repair service and found Precision Garage Door. The booking process and execution of the repair could not be faulted. The booking person was polite and explained everything in advance. She read back all the details to make sure she had everything correct. We were relieved that the repair could happen on Saturday without incurring a surcharge and that a no obligation quote would be provided by the technician before any work was completed. My wife and I both received text messages to confirm the appointment, and one from the technician to say he was on his way. The message included a photo of said tech (Jeremy Parish). Jeremy was very professional, friendly and efficient, and the work was completed to a high standard. If you need a garage door repair in West Michigan, this company did an outstanding job for us.

Robert Raterink

They were on time. Completed in less than an hour. Double springs all worn out pieces replaced. I am very satisfied. Very friendly, personable technician. Would highly recommend this business and employees.