Garage Door Repair Reviews in Grand Rapids (Page 2)

Jon very professional and did an excellent job in completely refurbishing the entire door lifting mechanisms.

- Larry Austad

Another great experience with Precision taking care of the my garage door needs. Always great people to work with, thorough, kind, professional and efficient. They never disappoint and I would recommend them every time!

- Kathy

Your service representative was GREAT!!! Thank you again for your service.

- Thomas James

Jordan was outstanding. Professional, knowledgeable, on time, and ensured everything was completed to our satisfaction.

- unnamed

Tyler is a professional who comes on short notice at the scheduled time and calls unroute. He always communicates his thoughts, ideas and final solutions

- William Bedford

Austin was professional and courteous. I felt confident in his work and information he shared. Lift master was our choice for garage door opener. Easy to set up appointment for a quick response.

- Terry Glass

I would probably never use your company in the future. I was charged $320 for 25 minutes of labor, which I feel is excessive. I reached out to the company for some sort of relief or explanation and was told that adjusting the spring was dangerous and that wss the going rate. I also had a handle installed that failed after two lifts of the garage door. The company did say they would send someone over tomorrow to fix the handle. Stay tuned.

- Jim Paul

Precision Garage Door installed a new garage door and opener back in 2019. Thank you Zack Ruiz for your assistance today on installing a new battery for me, lubricating the door rollers, and making sure everything was functioning properly with my garage door. Zack was very courteous and professional and took the time to explain everything he was doing! Precision Garage Door is a great company to work with and A+ on your communication with the customer!

- Beth Horne

Jordan was prompt, very nice and respectful of my property. Great service and fair price. Would certainly recommend you to anyone.

- Les Coleman

Tech (Austin) was on time and quickly replaced the broken Torsion spring. He was friendly and professional.

- Mike Reed

We used Precision Garage Door to replace a broken Garage Door Opening unit. The technician who came on May 26, 2026 to help us was courteous and professional. The job was completed quickly, and the new garage door opener is working well. I especially appreciated how he assisted us with connecting the new opener to our auto garage door buttons.

- David Johnson

Did not fix the problem and charged me almost $400 are you for real?

- Bill Kober

Hi Bill, thank you for your feedback. We’re truly sorry to hear about your experience. We would love the opportunity to speak with you and make things right. We have attempted to contact you. Please reach out to us at your earliest convenience so we can work toward a resolution.

Repair guy, Austin, was great. Very helpful. But after doing some research, I realized how much we overpaid to get our garage door fixed. Due to the fact that it was a holiday weekend, we rushed before getting quotes elsewhere. Adhering hearing back from other repair services, I am sick to my stomach knowing how much we overpaid. Once again, Austin was nice and professional. But please, do your research before going with Precision.

- Brian Chavez

Hi Brian, thank you for your feedback. We’re truly sorry to hear about your experience. We would love the opportunity to speak with you and make things right. We have attempted to contact you. Please reach out to us at your earliest convenience so we can work toward a resolution.

Professional and prompt service. Connor was very nice and explained everything to be done.

- Janet Gillette

Very professional, was able to come out on a weekend, and a job well done. thank you Jon, for your service

- Barbara Vandertuuk

Problem solved by your courteous and professional technician Zack Ruiz. He answered all my questions, made the necessary repairs and gave me insight on what to expect when I replace my existing garage door. Please rest assured that when the time comes for replacement, Precision will be the company I call.

- David Howard

Jordan was extremely sweet…. Not pushy! He installed a new motor and we love it. Precision always will get me in. Employees are all friendly and explain everything very well!

- Janet Olszewski

I always use Precision for all my garage door work. They are professional and timely. They look out for the customer!

- John TenElshof

Our neighbor recommended your company to us. We called and they were at our house the same day and work was completed the next day. Jordon Houser was polite and not pushy. He explained everything he was going to do to fix our 3 doors. Expensive but hopefully worth it in the long run.

- Allen Kelly

Jordan Houser is very competent. He was having trouble at first because something about my garage door opener was wired in an unconventional way. Jordan persevered and figured it out. I'm very pleased that I have a numeric input device once again.

- Gary Harkins

I have used Precision Door to problem solve for an existing garage door opener the past couple years . When the door opener quit I called precision door to replace it . Technician assessed the situation , recommended product to replace, installed new equipment and explained how to use . Very professional service . Everything was completed in a reasonable time frame .

- Aimee Bedard

I choose precision door because I had them replace my garage door 4yrs ago. This past winter the bottom rubber strip and the Chanel that holds it popped out. Zack Riiz from precision was my technician, he was very knowledgeable and very friendly. He not only fixed the issue showd me potential problems i could have in the near future, he was great!

- Jim Miller

Zack did a great job installing garage door opener, called before coming, installed and reviewed all featured and function of the door opener.

- Paul Hermann

I called this business because our garage door opener abruptly stopped working. We got a same day appointment set which was very nice. Jordan was friendly and professional. He explained what had happened to it and how he could fix it for us. We are very grateful for the service provided by Precision Garage Door and highly recommend this business to everyone.

- Todd Kempema

Tyler is an excellent tech. Went above and beyond to fix our garage door. Extremely pleased with prompt, courteous and 5-star service.

- Larry Galmish

Had a great experience with this garage door spring repair service. They showed up quickly, were very professional, and genuinely nice to work with. The repair was done efficiently and everything is working perfectly now. Highly recommend!

- Jennifer Brooks

I've this service before.

- Jerry Piper

Our Precision door is eleven years and today we had to have our first repair, a new spring. Connor arrived quickly, he was efficient and cleaned up any mess. What I appreciated most was Connor’s ability to listen to my concerns, respond knowledgeably and his friendly demeanor. Great job Connor! You’re an asset to Precision Garage Door!

- Ann Bowman

Excellent five star service today from Precision Garage Door. Great communication throughout. Helpful texts and emails with scheduling information, providing a 2 hour window and a photo of the technician who would arrive. I received a phone call 25 minutes before he arrived. He was earlier than the 2 hour window, which he confirmed would be ok with my schedule. The technician's name was Jordan and he was very professional, pleasant, and informative. I highly recommend Precision for any garage door service and I will definitely use them again if the need arises.

- David Duiven

First off, I like your website, which gave me the ability to schedule the appointment on a Sunday for work to be performed the next day on Monday, today. Zach did a good job on his inspection and giving me the quotes for a new opener on down to just replacing the springs. However, your prices for replacing the two springs were about $200 higher than the company from Lansing who is currently installing the same springs that Zack quoted me. Also I needed a bracket where the pulley assembly attaches to the door because my screws were stripped out from the door. Zach's price was again about $200 higher for this bracket then the current company from Lansing who is installing this bracket. So overall, precision door would have been over $400 more for the springs and bracket work on my garage door. I was willing to call precision door back if the prices were comparable but, they were not so I guess my question is, what would you do? Thank you.

- John Simon

Hi John, we’re truly sorry to hear about your experience and appreciate you bringing it to our attention. We reached out to the phone number we have on file in our system. Please contact our office at your earliest convenience so we can speak with you directly and work toward a resolution.