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about Precision Garage Door

Precision Garage Door of Southeast Michigan
has received 1765 reviews, averaging 4.96 Stars:
1 2 3 4 5
1 2 3 4 5
Date: 09/13/2024
General Service
Review:

Jordan Wallace was my technician, he was professional & friendly. He replaced my spring & bearings. He did a great job!

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

1 2 3 4 5
Date: 09/12/2024
General Service
Review:

Steve was able to provide same day service and did an excellent job after my garage door spring broke when I was leaving for work.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

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A Response from: Owner

Thank you for taking the time to leave Precision Garage Door of Southeast Michigan a great rating!

Service Provided:
General Service

Review:

Great work, fast, and efficient. Anthony was professional and very nice.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
New Doors

1 2 3 4 5
Date: 09/12/2024
New Doors
Canton, MI
Review:

Great workmanship! Arrived on time and performed install of new garage door in just 2 hrs.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

Review:

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A Response from: Owner

Thank you for the great rating! We appreciate your business!

Service Provided:
General Service

1 2 3 4 5
Date: 09/10/2024
General Service
Review:

Jeff was very likeable and knows his trade well. I highly recommend him. He's a good ambassador for your company.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

I absolutely love my new garage door! My installer Anthony DeJesus did a great job with the installation!

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Precision came to the home in order to replace two panels that were driven into (bad mother-in-law). Steve (technician) was on time, friendly, and professional. I observed his work, and he explained everything that he was doing in detail. As an engineer, I like to know how things work, and he obliged me. Precision seems to hire friendly and knowledgeable people. This is a good business model. I would (and will) hire Precision for any garage door needs that I have.

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A Response from: Owner

Thank you very much for taking the time to share your positive experience with us! We are so happy to hear that Steve provided you with excellent and timely service. We appreciate your business!

Service Provided:
General Service

Review:

Garage door spring snapped Sunday night. Jeff came out Monday morning and assessed the situation. He gave me three options and after making my decision, went right to work. Less than three hours later he was done and I had a refreshed garage. Very happy with the result. Highly recommended.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

1 2 3 4 5
Date: 09/09/2024
New Doors
Detroit, MI
Review:

Patrick Steven's from Precision Garage Door was superb! He was extremely knowledgeable, took pride in his work, and was thorough and efficient.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

1 2 3 4 5
Date: 09/09/2024
New Doors
Macomb, MI
Review:

Excellent service and sales. No pressure sales and did a great job installing. Our tech Terrence did a great job and cleaned up well after he was done. He walked me through how everything worked at the end. We couldnt be happier!

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

1 2 3 4 5
Date: 09/09/2024
General Service
Review:

Great overall experience. The sales rep and installer were both very professional and the turnaround time was excellent.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Eric the tech was great, explained how to take care of it myself in the future if I wanted to and had a good suggestion on keeping the chipmunks from doing more damage.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

My technician was Terrance Smith and he was outstanding in every way. A true professional and an expert. He explained all the features clearly and his work was top notch.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Jeff Parkes is a very nice person and really does know his job.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Professional and seemed fairly priced.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Precision Garage Door the service was great my technician whos isSteve Franklin was very very great did a good job

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Update to my previous review below...I had an immediate follow up call from the General Manager to discuss my concerns and after our conversation I am very confident in using Precision in the future. As noted the finished job was completed properly and everything works as expected. Do to my concerns, the GM did in good faith provide me a monetary refund to apply to having my wall repainted which was a very gracious and I will do so. Precision did service us in a very expeditious manner which I must say was never expected from any company. This allow me not to miss a beat and continue using my garage within a couple of hours of failure. Previous review: I was pretty excited that the service was addressed very quickly but...the technician was pretty careless with my property by dropping metal components onto my new concrete and my new coated Garage Floor. He also Constantly complained about the parts not going together smoothly and the garage temperature which I had opened our second door and moved items to make his job easier. Once completed everything worked as it should but I would expect more of a professional attitude and he shouldn't ask me to hand tools to him since he is the service technician. I hope this provides feedback and going forward I will seek elsewhere to have my garage doors serviced.

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A Response from: Owner

Martin, First we appreciate your honest feedback. We apologize for any inconvenience this may have caused. I hope after our conversation over the phone you will consider us for your future Garage door needs. We appreciate your business.

Service Provided:
General Service

Review:

Pat Stevens came out the same day I called for an appointment and installed a new opener and rollers. He answered all my questions, and did a quick install

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

1 2 3 4 5
Date: 09/04/2024
General Service
Review:

Stephen replaced our garage door opener/mechanism today and we couldn't have asked for a more knowledgeable, friendly, and polite gentleman to make recommendations, perform the installation, and educate us on the features and operation. He well exceeded our expectations and Precision is highly recommended.

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Service Provided:
General Service

Review:

My installation representative Terrance was prompt and installed my new door really quick and showed me the ins and outs and the maintenance on the door ! I was just impressed with his willingness to go that extra mile to make sure I was satisfied ! The door is great looking and quiet too !!

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
New Doors

Review:

Scheduled service online for the next day. Showed up on time. Done in less than one hour. Technician Shawn was personable and professional. Highest recommendation!

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

I had a broken lift cable on my door, and a little damage from unknowingly trying to open it. Based on positive feedback in the community, and after leaving a few voicemails to companies on the Saturday afternoon it happened, I found Precision online, and was able to make an appointment on their portal. This included a brief description of the issue, and a selection of available times. I picked the first window that Monday morning. Communication was great from booking the appointment to Eric's arrival promptly at 7:15am. A quick look at the issue, and I was out of luck. Another contractor-grade install that just gave out after losing its durability, and a product that Precision doesn't service. I couldn't find who had repaired the internal spring 5-6 years prior (and no service sticker), so I was left with two choices: upgrade to the external torsion spring, or find someone who services the brand of door (still waiting on 3 voicemail call backs). Eric gave me some time after detailing what the retrofit/conversion would include, cost, and time. He checked that he had the right sizes and parts on his truck while I decided. Having a financing partner greatly assisted in the decision to go ahead with the repair. He said about 2 hours, and despite the questions I asked, his detailed explanations, and friendly conversation, he was done in 2 hours, including small fixes to the track attachments and safety feature alignment. He was professional, courteous, friendly, helpful, and patient - everything you'd look for in someone to fix something way out of your wheelhouse. I would recommend Precision to anyone looking for repair, upgrade, or replacement for garage doors. The financing went very quick as well, though only a week into this (working on setting up the payments, statements, etc.), so would have to return and update the review for that part, but it should be fine.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

My Service Tech, Pat Stevens demonstrated his expert ability and consideration for the spring and hardware replacements by making sure all concerns were addressed for a complete repair. Our garage door runs smoothly and quietly now. Thanks Pat for caring to do the job right. Much appreciated!

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Came right out and took care of business

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

1 2 3 4 5
Date: 09/03/2024
General Service
Review:

Stephen Freitas, Jr serviced my garage door 09/02/24. He is very prompt and polite but more importantly Professional in his manner when dealing with a customer. He explained how the mechanics of the door worked with easy teach back demonstration and didn't mind my questions. I now have a plan of care established with Precision and Stephen to maintain the perfect function of the door's system. Stephen and Precision have taken the worry out future garage door happenings. I will recommend Precision and Stephen to all my family and friends. From Professional employee to more then fair pricing for work there is none better then Precision and of course Stephen. Thank you for your help. SP

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Brian repaired a broken spring. He was terrific: professional, friendly, efficient, and knowledgeable. Precision has serviced our door over the year and always with the same, excellent result.

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A Response from: Owner

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Service Provided:
General Service

Review:

Fast, friendly, knowledgeable and fairly priced. Couldnt be happier with the new equipment installed. Will use again in the future.

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

Review:

Called on the Sunday before Labor day that my garage door failed. Expected to hear they could come out Tuesday. I was shocked when the arrived 3 hours after I called and wasn't charged an extra fee! Recommend these guys for sure! Eric H was my tech,and a cool, professional guy!

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A Response from: Owner

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Service Provided:
General Service

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Oakland County (248) 532-0444
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Precision Garage Door of Southeast Michigan
office: (734) 219-3380
12811 Premier Center Ct
Plymouth, MI 48170
Precision Garage Door of Southeast Michigan (Ann Arbor)
Office: (734) 219-3391
3300 Washtenaw Ave
Ste 295

Ann Arbor, MI 5174
Precision Garage Door of Southeast Michigan (Grosse Pointe)
Office: (313) 355-0998
20233 Mack Ave
Gross Pointe Woods, MI 48236